Satisfaction Guarantee

100% SATISFACTION GUARANTEE

You can buy with confidence from Framed Art by Tilliams knowing that you are protected by the best on-line custom framed art return policy.  We offer our customers a 100% Satisfaction Guarantee---no questions asked return policy.  If you are not satisfied with your custom framed art please call us at 1-989-285-1188 or email us at support@framedartbytilliams.com to get a Return Ticket authorization (RTA) within 30 days of receipt of your order.  We can refund you by crediting your card, giving you store credit, or exchanging your returned item for a different one—you choose!  All credit card refunds will be processed within 48 hours of the safe arrival of your framed art to us.  Please do not return you framed art without a Return Ticket authorization.  After you have received your RTA here are some guidelines to follow:

  • Use the original packing materials & make sure the framed art is safely secured.  If there are multiple framed art pieces being returned make sure that they are separated by packing material so they do not bump up against each other during transit which will cause damage.
  • Tape a copy of the packing slip to the back of the framed art piece OR:
  • On a full piece of paper write your name, phone number, & RTA number..
  • Use packing tape to seal the box seams.
  • Legibly write your RTA number on the return label or top of box.
  • We recommend you use UPS or FedEx shipping services to ship your return. They will insure a package up to $100 for free.  They will also be the most economical.

DAMAGE CLAIMS

Please contact us within 3 days upon receipt if your artwork arrives damaged. Please visit our FAQ's page for more information.