FAQ's

Below you will find answers to the most frequently asked questions. If you do not find the answer you were looking for please contact us at 1-989-285-1188 support@framedartbytilliams.com

 

  • Product Questions:

     

  • Ordering Questions:

     

  • Shipping Questions:

     

  • Return Policy Questions:

     

  • Product Answers:
    • What is a lithograph?
      A lithograph is a print created by using a high tech system that reads the original print, finds the correct colors used, & then reproduces those colors on a high quality piece of paper.
    • Will the print I receive look exactly like the online image?
      Our prints are professionally edited but sometimes it is hard to capture the depth & vibrancy of colors with an online image. There may be some slight variations due to monitor settings as well. If the colors do not match your décor like you anticipated you can return the it. We have a 100% money back guarantee.
    • Where can I find more information regarding the frame moldings you use?  Please visit our Frame Options page.
    • Do you do any custom matting?
      Yes, we can. Please contact us if you have a special order that requires matting.
    • I am looking for a specific print on your site & can't find it, can you get it?
      We have access to all of the major publishers in the world so most of the time we are able to find a print unless it has been discontinued by the publisher. Please contact us with your request.

     

  • Ordering Answers:
    • What forms of payment do you accept?
      We accept all major credit cards:
         - Visa
         - MasterCard
         - Discover
         - American Express
    • We also accept money orders & checks.  If you would like to pay with a money order or check please include a printed copy of your shopping cart with your payment.  You can send to:  Framed Art by Tilliams, Attn:  Orders, 324 East Superior, Alma, MI  48801
    • Can I order by phone?
      Yes, you can order by calling, 1-989-285-1188.
    • Will my online transaction be safe?
      We are are fanatical about protecting your information. We have employed the industry’s most trusted secure server software, SSL or “Secure Socket Layer” encryption. We guarantee that your online transaction will be 100% safe. Please visit our Privacy & Security policy page for further information.
    • Will I be charged sales tax?
      All orders shipping to the state of Michigan are subject to a 6.0% sales tax. Orders shipping to any other state will not be charged sales tax.
    • How can I check the status of my order?
      You can log into your account to check the status of your order or email us at support@framedartbytilliams.com. Our business hours are Monday through Friday, 9:00 am to 5:00 pm EST. Please have your order number available for faster service.

     

  • Shipping Answers:
    • What carrier do you use?
      All orders are shipped Via FedEx Home Delivery or USPS Priority depending on the size & weight of your order.. Orders can be tracked by visiting www.fedex.com/us or www.usps.com You will receive an email with tracking information when the order is shipped out.
    • How long will it take for my order to arrive?
      Since all artwork is custom framed we require up to 10 business days to process & ship your order. Most artwork will be shipped within 5 business days. Print only orders have this same lead time of up to 10 business days but they normally ship sooner. Once the item ships, it will take 1-5 business days to arrive via FedEx ground shipping depending on your location. You can view transit times by viewing the Fed-ex Ground transit map. We are located in Michigan. If your order is shipped out via USPS Priority it will take 2-3 business days.
    • Do you offer expedited shipping?
      Please contact us if you need this order sooner & we will let you know if we can accommodate your request.
    • How will my item be packaged?
      We pack all orders using FedEx & USPS guidelines. Following these guidelines insures that your framed art has the best protection possible for its journey to you even under the most severe conditions.  Every Framed item is shipped in our lab-tested secure packaging to ensure that it will arrive undamaged.
    • What if my item is damaged upon arrival?
      We have shipped out thousands of pictures & our experience has been that less than ½% of packages we ship are damaged in transit. If your framed art does arrive damaged please contact us within 3 days of receipt of package. We will file a claim with the carrier send you out a replacement at no cost to you. You may be asked to provide a digital image of the product to accompany the claim. You also need to keep all packing materials, the box, & the damaged item in case the carrier chooses to inspect it. Please  contact us at support@framedartbytilliams@charter.net

     

  • Return Policy Answers:
    • Do you accept returns?
      Absolutely, yes! You can buy with confidence from Framed Art by Tilliams, knowing that you are protected by the best on-line custom framed return policy. We offer our customers a 100% Satisfaction Guarantee----no questions asked return policy. If you are not satisfied with your custom framed art please contact us at support@framedartbytilliams.com to get a Return Ticket authorization (RTA) within 30 days of receipt of your order. We can refund you by crediting your card, give you store credit, or exchanging your returned item for a different one—you choose! All credit card refunds will be processed within 48 hours of the safe arrival of your framed art to us. Please do not attempt to return you framed art without a Return Ticket authorization. After you have received your RTA here are some guidelines to follow: 
    • Use the original packing materials & make sure the framed art is safely secured.
    • Enclose a copy of your packing slip or
    • On a full piece of paper write your name, phone number, & email.
    • Use packing tape to seal the box seams.
    • Legibly write your RTA number on the return label
    • We recommend you use UPS or FedEx shipping services to ship your return.
    • Make sure you package is insured.